This page is part of the SMART DAK SRV (v0.9.9: Release) based on FHIR (HL7® FHIR® Standard) R4. This is the current published version. For a full list of available versions, see the Directory of published versions

Business Processes

A business process, or process, is a set of related activities or tasks performed together to achieve the objectives of the health programme area, such as registration, counselling, referrals. Workflows are a visual representation of the progression of activities (tasks, events, interactions) that are performed within the business process. The workflow provides a “story” for the business process being diagrammed and is used to enhance communication and collaboration among users, stakeholders and engineers. The workflows included in this DAK depict processes that have been generalized across different contexts and may not reflect the variability and nuances across different settings. The simplicity of the workflow may not adequately illustrate the nonlinear steps that may occur.

For more details, please see component 4 "Generic business processes and workflows" in the WHO Digital Adaptation Kit (DAK) for Surveillance.

​The source files of the business processes designed for this DAK can be downloaded here